Writing about oneself is by far the worst thing someone can do. Do I put in every minute detail from my 30 plus years in the workforce so it seems that I might have problems getting my head through a normal doorway? Or do I summarize to a point that I miss key points that might look like I just came off the street trying to get your money. Either way it seems like a losing proposition, but I’ll let you all be the judge. So, let’s start, I like long walks on the beach, family, Pina Coladas, getting caught in the rain. Oh, that’s right this isn’t a dating site, my bad.
I have had multiple years of experience in multiple industries throughout my career. I have worked in the restaurant industry, the tech industry, medical supplies, consulting, and landscape supplies, just to name a few. I don’t separate sales out because in my opinion almost every job is sales to some extent. Even if you are a doctor you are selling yourself to your perspective patient that they can trust you and your prognosis. Therefore, building relationships and trust are the number one thing anyone needs to do to warrant a customer’s business. I have been anything from a dishwasher in a restaurant to a general manager of a multi-million-dollar operation.
From all my experience customer service is the most important service myself and my staff can excel at. In today’s society just finding mediocre customer service is difficult. It is my goal when I took this over that I would provide excellent customer service with quality product at competitive prices. Customer service is first because everyone can provide the product and pricing but what will set us apart? That being said, let’s remember that when providing customer service, you are dealing with people and their expectations. Not everyone experiences rainbows and unicorns every day. So, I do understand that people have bad days, and I hope my customers do too. Not as an excuse but I implore anyone who has a bad experience whether it is with me or my staff to let me know so I can address it and make it better.
Stone experience… Approximately 20 years ago a close friend asked me to come to Atlanta and help him start a stone yard. I thought he was joking. I quickly learned that is was fun and it became a passion for me. I have NO creative bone in my body, but I do enjoy the logistics and mathematics involved in the process. Helping a customer figure out what stone they need, how much product they need, then getting it to the site is fun. Guiding them if they are doing the project themselves, getting them in touch with trustworthy contractors, or in some cases helping them see that maybe this is more than they should take on and getting them the help, they need. When they come back with pictures of their accomplishments and how they enjoy experiencing the fruits of their labors is extremely satisfying. And finally, we are all kids at heart and what a better way to make a living. Playing with rocks and dirt and big Tonka toys!
So back to the beginning, I am not sure if this makes you trust me and bring your business to Stone Distributors, but I can promise you that we will do everything we can to help get your project complete at a good price. And yes, sometimes that means referring you to a competitor to get what you need. I am here for the long haul and if that means you need to go someplace else today, but it will ensure your future business then that’s what I have to do.
You want to know more? Come on in and visit me and my knowledgeable staff on our 5-acre lot located at 1675 Bells Ferry Road in Marietta, Georgia. We look forward to the opportunity to show you that we really are Your One-Stop For All of Your Stone Needs.
You can also contact us to learn about stone and how to better plan and build all of your stone projects at (678) 354-0566 or by visiting us online at https://www.stonedist.com or on our Stone Distributors Facebook page: https://www.facebook.com/stonedist/. We are open Monday (including this coming holiday Monday) through Friday from 7 a.m. to 4 p.m. and Saturdays from 8 a.m. to 4 p.m.; closed on Sundays.